Following the announcement by the Malaysian International Trade and Industry, Volkswagen Malaysia resumes its aftersales operations at all Volkswagen service centres.
Volkswagen service centres around Malaysia have resumed operations with social distancing measures in place. Volkswagen Passenger Cars Malaysia (VPCM) has announced that all Volkswagen service centres in Malaysia will be operating at full capacity following the recent announcement made by the Malaysian International Trade and Industry (MITI).
Adhering to strict guidelines, Volkswagen dealers nationwide have adopted a ‘Safe Hands’ campaign, taking customers’ and employees’ health in mind. This new standard operating procedure extends across contactless vehicle acceptance, video walkthroughs, sanitization before and after vehicle repair, and cashless payments with e-invoicing during the contactless car pickup. Additionally, selected dealers will offer vehicle pick-up and drop-off arrangements.
Services will strictly be on an appointment basis only. VPCM advises Volkswagen owners are advised to contact their respective service centres to make an appointment. Volkswagen owners and frontliners who had previously booked their appointments via the Welcome Back campaign will receive priority slots, depending on availability.
As we prepare to attend to the aftersales needs of our customers, we do this keeping in mind that social distancing is the new normal, and that hygiene and sanitization is now an essential part of daily precautionary measures. I am pleased to say that our ‘Safe Hands‘ SOP adheres to these new standards and will apply to all aspects of our business operations, and not just at our service centres
Erik Winter, Managing Director of VPCM
Other safety precautions implemented at service centres include regular sanitization of the premise and regular temperature screenings on all staff and customers. For more information, visit Volkswagen Malaysia‘s website, and VPCM’s social network channels.